Hey, we’re good, but we’re not that good.

Please keep your hands, arms, legs and RADIOs out of the chippers!

Does your KNG-P or PS model radio need service or repairs?

Infinity Fire Communications LLC strives for complete service for all RELM/BK Radio products. We work hard to perform over 95% of all repairs in house to help reduce your cost and speed the return time of your equipment. There are still some repairs that can only be completed at the factory.

We are BK Technologies, Inc.  Authorized to perform Warranty and Non-Warranty repairs and maintenance on ALL KNG Portable and Mobile radio models.

Our technicians have been through RELM factory training on the KNG model lines and all needed specialize service equipment and tools are located in our shop to be able to properly perform repairs. This gives us the ability to re-seal, test and re-certify your KNG model radio so that it will continue to meet the stringent IP-67 rating.

Here you can print our Fill-able Repair Order Form or Print our the PDF version. Include 1 completed form with every radio sent in for service.

PDF Repair Order Form

“Where can I find my radio Model and Serial Number?”

Look at the back panel. If that is unreadable you can find the SN by pulling off the battery and looking in the grove of the battery mount plate.

In-Shop Services

Minimum Bench Rate Charge -Diagnostic check of equipment only

Service Rates per Hour -Initial Charge * Does not include KNG-P & PS model radios*

Service over 60 Minutes will be charged to the nearest quarter hour, at a rate of $20.00 per 1/4 hour.

KNG-P & PS Series

*1 hour minimum. Includes internal inspection, Repair and factory qualified leak test to maintain IP67 rating.*

Annual Service Rate

All Annual Services Includes: Visual inspection and cleaning of outer case. Visual inspection and cleaning of internal circuit boards, parts, solders and components. Bench Test –Check and adjust to factory Specifications.

Please contact for pricing.

Portables
DPH/GPH Series Radios
EPH/LPH Series Radios
KNG-P & PS Series 

*Does not include internal inspection, see KNG repair rate for radios that need repair.*

Mobiles -Internal Inspect performed only when needed
DMH/GMH Series Radios
KNG-Mobiles 

Mobiles In Vehicle
This service is for testing and tuning of the radio. -No internal inspection will be done. ~Other charges may apply~

Parts, sales tax, shipping/handling and services over 30 minutes extra. *Services over 30 minutes will be applied at quarter hour rate.

If price exceeds $50 over annual service fee, prior authorization will be required prior to repairs being completed.

Mobile Radio Installation

(IFC-IN-MRD) Mobile Radio Dash Mount

(IFC-IN-MRR) Mobile Radio Remote Mount

Mobile Radio Un-install

(IFC-UN-MR)

(IFC-UN-COP)

Where possible, all wiring will be kept complete for future re-installation, use or re-sale of equipment.

Base Station Installation
Please contact for pricing and availability.

*On-Site charges may apply and are in addition to service charge.

Programming –Computer and Clone

IFC Purchased Equipment

(IFC-P-001)
No Charge for programming of equipment purchased from Infinity Fire Communications LLC.

In Shop- Flat Rate

(IFC-P-002) $50.00 -Build a Custom Channel Plan and Program up to 3 Groups/Zones (48 channels) per radio model up to 10 radios.
(IFC-P-003) $1.00 per additional radio (over 10 radios)
(IFC-P-004) $1.00 per additional channel. (over 48 channels)

We offer On-Site or At Your Location -Hourly Rate

Please contact for pricing and availability.

What if my radio is not repairable?

If it is determined that your radio is not repairable or the cost to repair is beyond the value of your radio we will offer to you a few options:

1. We will return your radio to you. You will be charged a bench rate plus the cost for shipping.
2. We will keep the radio in its unusable/un-repairable condition and credit the $30.00 minimum bench rate towards the purchase of any new RELM/BK Radio model. This will be in addition to any discounts or sale pricing. (This does not include radios that have been crushed or run through a wood chipper). This offer good for 1 year from date of service. Case must be intact and usable.
3. We will offer to keep the radio in its unusable/un-repairable condition and not charge the $30.00 minimum shop rate. The radio will be used for parts or disposed of properly. We will never resale a radio deemed unrepairable. (This includes radios that have been crushed or run through a wood chipper)

In the event a radio “in parts form” is deemed not worth the value in parts, it will be returned to you and all appropriate charges will apply.